Complaints Data

Complaints Data

<p>Complaints Data</p>

Complaints publication report

Firm Name: Rock Insurance Services Limited

Group Name: ROCK Insurance Group

Period covered in this report: 1st January 2026 – 30th June 2026

<p>Complaints Data</p>

Brands/trading names included:

AA (Ireland) Medical Endorsement, ABTA Travel Insurance, Avanti Go, Barclays Bank plc Medical Endorsement, Barrhead Travel Insurance, Bigbluecover.com , Bikmo Travel Insurance, Co-operative Bank plc Medical Endorsement, Dawson & Sanderson Travel Insurance, insurefor.com, Insureme4, Jet2.com Travel Insurance, Jet2Holidays Travel Insurance, Jet2Insurance.com, Leisure Guard Travel Insurance, Leisure Guard Car Hire Excess Waiver, M&S Travel Insurance, Netflights.com Travel Insurance, NUCO Travel Insurance, Online Travel Insurance Services Travel Insurance, On the Beach Travel Insurance, Ramsay World Travel Insurance, SunLife Travel Insurance, Sunshine.co.uk Travel Insurance, Tesco Travel Insurance, Travelbag Travel Insurance, Travel Counsellors Travel Insurance, Travel Insurance Medical, Travel Republic Travel Insurance and Your Co-op Travel Insurance.

 

Product / Service Grouping Complaints per 1,000 policies sold

 

Number of Complaints Opened Number of Complaints Closed Percentage Closed within 3 Days Percentage Closed after 3 Days but within 8 Weeks Percentage Upheld Main Causes of Complaints Upheld
Insurance and Pure Protection 1.06

 

930 895 21.40% 74.41% 48.39% Category 1 (Advising, Selling, Arranging and Targeted Support)