21st century touch points, delivering great customer satisfaction
Our contact centre is the touch point for customers of our own brands and our partners brands. It seamlessly integrates with our partners’ customer journey with emphasis placed on driving improved conversion, brand loyalty and enhancing the customer experience, throughout the process.
From the outset, we develop a bespoke customer contact program around each brand, which has its own unique dialogue patterns and styles all operated from our simple contact centre technology, with open and transparent reporting.
Multi-skilled operators manage:
- Inbound and outbound call handling
- Email and social platform contact management & reviews
- Customer complaint handling
- Responsive transaction management
- Versatile, dynamic and friendly, the ROCK call centre delivers the core values, working together innovatively to fulfil our partners’ and customers’ needs.