ROCK Insurance Group is committed to maintaining high standards of corporate governance and compliance. We aim to ensure we consistently do the right thing by our partners, customers, employees and other stakeholders alike. Our principles of openness, integrity and good process are important to us, as is our agile, entrepreneurial spirit. This unique combination has become fused into our culture of corporate responsibility and our method of governance.

Best Practice

ROCK maintains all appropriate forms of control to ensure that our operations run smoothly and efficiently. These include a business continuity plan, risk register, training and competency schemes, Treating Customers Fairly strategy, management information and performance management processes. These controls are contained within ROCK’s compliance framework and compliance monitoring manual. You can click here  to view our Complaints Publication Report

Business Conduct

ROCK consistently requires the highest possible standards of professional and ethical conduct of itself and all employees. Each brand and business within the group operates with policies and minimum standards adhering to a uniform code of business conduct taking into account the following:

Business Behaviour and Practice

We are committed to engaging in open, professional and ethical conduct and maintaining effective procedures to prevent confidential information being misused.


We take our corporate and social responsibilities seriously. Our new corporate brand has helped us consider what’s important to us and the impact we have on society as a whole. We focus on the way we conduct ourselves in business, how we impact upon the environment and energy, the contribution we make to our community and our employee experience. We recognise our responsibilities in all these areas.

Relationship with our Regulators

We believe that only through an open and positive relationship with our regulators will we create mutual trust, respect and understanding. We will always abide by the rules and laws they set down for us and we also commit to their underlying principles.

Communities and the Environment

We are committed to contributing to the social and economic well-being of our community. We also encourage employees to participate in projects and initiatives to strengthen the community and our causes.

For Trust and Integrity

A key part of our commitment is an anti-bribery and corruption policy. This operates across all of our business interactions with customers, partners and suppliers. It ensures that the highest levels of trust and integrity operate across all aspects of our business.